If you forgot your password and cannot access your account, Fracttal One allows you to recover it quickly and easily. Below are the steps to successfully reset your password:
STEPS TO RESET YOUR PASSWORD
1. Access the login page
Open your browser and go to the Fracttal One login page.
On the home screen, enter your email in the corresponding field.
2. Select the "Forgot Password" option
Below the password field, click on the "Forgot my password" option to start the recovery process.
3. Receive the recovery email
An email will be sent to the address you provided. Check your inbox for an email with the subject "Change Password."
Inside the email, click the "Change password" button.
4. Select the database
Clicking the link in the email will redirect you to the password recovery page.
If you have access to multiple databases in Fracttal One, you will see a list of available databases.
Select the database where you want to change your password.
5. Create a new password
Now, you will need to set a new password:
Enter the new password in the first field.
Confirm the password by typing it again in the second field.
Click the "Change" button to complete the process.
6. Access Fracttal One
After updating your password, you will be redirected to the login page.
Enter your email and the new password, then click "Sign in."
Now you can access your account as usual.
SECURITY RECOMMENDATIONS
- Do not share your password.
- Update your password periodically.
- Use at least six characters.
- Include uppercase and lowercase letters, numbers, and symbols.
Notes:
- The recovery link sent to your email is valid for 72 hours. If it expires, you will need to repeat the process.
- If you do not find the email in your inbox, check your "Spam" or "Junk" folder.
- If you work with multiple databases, make sure to select the correct one when resetting your password.