The Kanban view organizes work requests on a visual board divided into columns, where each column represents a stage in the process. From this view, you can see which stage each request is in, quickly identify those that require attention, and track your team's workflow.
Understanding the Kanban structure
The Kanban view divides work requests into three key columns:
Pending Requests
Work Requests in Progress
Completed Work Requests
Exploring the different request states
In the Kanban view, each request is classified into one of the following states, providing a clear view of progress and current status:
1. Pending Requests
The stage before execution, where the request is waiting to be assigned as a work order.
2. Work Requests in progress
The initial stage of a work request that is currently being executed.
3. Completed Work Requests
The final stage, marking the completion of the work request and resolving the issue.
4. Iconography:
Sequence Number — Unique number assigned to the request. It automatically increments with each new request created.
Status — Indicates the current stage of the request within the workflow.
Asset — Name of the reported asset.
Description — Text entered by the reporter describing the fault or anomaly.
Date — Date the request was created.
Requester — Name of the person who generated the request.
Schedule Task — Allows you to schedule the request as a pending task or work order. When selected, you can assign the task type and optionally classification, priority, estimated duration, and scheduling date.
View Asset Details — Redirects to the catalog module with all descriptive information about the reported asset.
5. Access to detailed information
To obtain detailed information about the different states, you can click the information icon. This action provides an easy-to-understand visual representation using symbols and colors to quickly grasp the status of requests shown in the Kanban interface.
This view not only offers an effective way to organize tasks but also provides quick access to crucial details, enabling you to optimize the management of your projects and resources.
Each status will be displayed in its respective column. Below, we clearly explain where each request status will appear so you can quickly and easily identify the progress of each case.
| Pending | In Progress | Completed |
| Created from guest portal | Awaiting a work order | Rejected |
| Open | In process | Canceled |
| Removed from pending tasks | Work order in progress | Resolved with work order |
| ---------------------------------- | Work order under review | Resolved without work order |
| ---------------------------------- | Waiting for another work order | ------------ |