Once a request has been created, the system allows managing that request through an unplanned task. To do this, click on the plan task icon.
Then, when clicking, a new window will open where you must complete all the information related to the unplanned task, which can be sent to pending tasks (to be scheduled later) or generated as a new work order.
To do this, you must complete 4 steps before managing the task:
Assets: Information associated with the asset and its status.
Task: Information related to the unplanned task.
Subtasks: List of subtasks or checklist (step-by-step) that must be completed to successfully finish the task.
Resources: Resources to be used in the execution and completion of the task.
Step 1:
Did the Asset Fail?: Checkbox that allows indicating if the unplanned task involves an asset failure. When checked, the following fields are enabled:
Failure Type: Catalog of failure types associated with assets.
Failure Cause: Catalog of causes that can lead to asset failures.
Failure Detection Method: Catalog of detection methods by which a failure can be identified.
Failure Severity: List to rank the failure according to its severity. If not specified, it will show as No severity defined.
Type of Damage Caused: List with predefined options to identify the type of damage caused by the asset failure.
Interruption Time to Other Assets: Time during which the failure directly affects other assets.
Additionally, two extra questions are enabled:
Must this task also be completed for the Asset to return to service? When this option is activated, the Out of Service Start Date is recorded, indicating since when the equipment has been stopped. This data is used to calculate availability indicators.
Does this out of service affect other assets? When this option is activated, the field This asset is related to is enabled, allowing you to link the affected asset with another related asset within the system.
Step 2:
Task Description: Short detail specifying the task in question.
Note: Free text field where additional details about the task can be added.
Task Type: Catalog with all task types registered in the system.
Classification 1 and 2: These are free fields provided by the platform to add additional classification to the task.
Priority: List to classify the task according to its priority.
Estimated Duration: Theoretical time duration it would take to complete the task (actual time is recorded directly in the WO).
Request Number: Identification number of the request that generated the unplanned task.
This work has already been done: Option to indicate in the system whether the task has already been executed or not.
Options: Available options to manage the unplanned task through a WO (you must assign a WO responsible) or Pending Task (you must add the date when the task will be scheduled).
Step 3:
In this step, you must add the associated subtasks. To do this, click on the add icon located at the bottom right of the platform and add the subtasks as appropriate.
You can also generate subtasks automatically using Fracttal One's artificial intelligence. This option automatically creates subtasks and procedures based on the selected task and asset. You can edit them before saving.
Step 4:
In this final step, you can add resources associated with the unplanned task, including: Inventory, Human Resources, Services, Inventory (Uncataloged), Services (Uncataloged).
After completing the management of the unplanned task, you can see the change in the request status and the WO number generated (if this option was selected to manage the task).