To unlock a user account in Fracttal, you need to have an administrator account. With this type of access, you can unlock accounts that have been locked after multiple failed login attempts with an incorrect password.
Access the Settings module and then User Accounts:
Next, apply a search filter to locate the accounts that are locked:
Once the locked account is identified, you need to access it to view the "Actions" section, where the "Unlock" option is offered.
- Finally, once the unlock option is selected, you must save the changes made so that the account regains access to the database.
If you do not have administrator access, please refer to the following article for more details: