Remember that a super administrator refers to a role within the Fracttal One software that has the highest level of privileges and access. This role is responsible for the complete and unrestricted management of the system.
Procedure to Change the Super Administrator
To change the super administrator follow these 3 simple steps:
-
Verification of the new Super Administrator:
-
Make sure that the person who is going to be the new SUPER_ADMIN is not created in the Fracttal One platform. That is, it should not be added in the Human Resources or Third Party module (Initially).
How to verify this?
-
Simply click on the main menu.
-
Click on the catalog module
-
Click on Human Resources.
-
Then click on the option "Filter".
-
Then type the data of the person you want to add as super administrator and click on apply filters.
Note: Remember that data such as email, ID or full names must NOT match.
Perform the same procedure from the third party module:
The result should be the same.
-
-
Updating of the current Superadministrator's Data:
-
Go to the Human Resources module
-
Click on filter
- Filter the data of the current super administrator, preferably filter by email and then click on apply filters.
-
Then click on the profile.
-
Delete their name and email information.
-
Then enter the new data of the new super administrator and click on save.
-
-
Editing E-mail in Settings:
-
Click on the menu located on the upper right hand side.
-
Click on the Configurations module.
-
Click on "User Accounts".
-
Click on "Filter" and search for the new name you just added in step 2.
-
Once you find the profile, click on it.
-
change the email address that appears and add the new email address corresponding to the NEW super administrator and then click on save
-
IMPORTANT: The procedure described above can only be performed directly by the super administrator active on the platform.
If the previous super administrator has left the company, the IT team of the requesting company must access the email account of the previous super administrator and change the password to continue with the process.