The superadministrator is the Fracttal One role with the highest level of privileges and access, responsible for complete system management. To transfer this role to another person, verify that they are not registered on the platform, update the current superadministrator’s information, and edit the email address in their user account.
Note: only the active superadministrator can perform this procedure. If the previous superadministrator is no longer part of the company, the IT team must access their email account and change the password to continue with the process. For more information, write to soporte@fracttal.com.
Procedure for changing the Superadministrator
Step 1: Verify that the new superadministrator is not registered
The person who will assume the role must not be created in the Human Resources or Third Parties modules.
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Go to Main menu > Catalogs > Human Resources.
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Click Filter, enter the new person’s information, and click Apply filters.
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Repeat the search in the Third Parties module.
Neither module should contain a record matching the person’s email address, identification, or full name.
Step 2: Update the current superadministrator’s information
In Human Resources, search for the current superadministrator, preferably by email, and click Apply filters.
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Click their profile.
Replace their first and last names and email address with those of the new superadministrator.
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Click Save.
Step 3: Edit the email address in the user account
- Open the menu in the upper-right corner and select Settings > User Accounts.
- Click Filter and search for the name you entered in step 2.
- Click the profile.
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Replace the email address with that of the new superadministrator and click Save.