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What to do if your account has been blocked?
What to do if your account has been blocked?
Customer Success Team avatar
Written by Customer Success Team
Updated over a week ago

If your company has configured the password security option, it is possible that your login account can be blocked after several unsuccessful attempts to enter a wrong password:

What to do in these cases?

In these cases, you should communicate directly with the Fracttal's account administrator of your company, since he/she is the only person who has the permissions to unlock your account and give you access.

Note: Due to the security of our customers' information, Fracttal's support team ([email protected]) does not have the permissions to enable, unlock or create user accounts in our customers' databases, so it will not be possible to help you directly from our support channels.

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