In this module, platform users may report incidents through work requests, which may be filled out and managed on the platform as appropriate.

How to enter the Work Request module?

To enter the Work Request module, look for the module in the top left menu of the main bar of the platform and click on "Requests" and then on " Work Requests".

When clicked, a new window will open with all the work requests that have been made in the system with their corresponding statuses.

The states in which an request can be found are as follows:

  • Open: Status in which the request has not yet been processed.

  • In process: Status in which the request is under execution or planning, but has not yet been executed in a WO.

  • WO in Process: State in which a request is once it has been planned and converted into a WO.

  • Solved without WO: Status in which the request has already been resolved without having generated a WO.

  • Cancelled: Status of a request that has been cancelled.

  • Solved with WO: Status in which the request has already been resolved through a WO.

  • Waiting for another WO: State where the request has been sent to the pending work management module and is waiting to be executed in a WO.

  • WO in Review: Status in which the request has already been generated as a WO and is under review.

  • WO Canceled: Status in which the request was generated in a WO, which was subsequently canceled. (In this case, the tasks associated with the WO return to Work Queues View)

  • Work request deleted from To-do: State in which the request was removed from the Work Queues module and must be scheduled again from the work request module.

  • Rejected: Status of a request that was rejected.

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