Using this EndPoint you can query status changes of work requests.

EndPoint

https://app.fracttal.com/api/work_requests_status/:code

Input Parameters

Parameter

Field type

Required

Description

code

Text

Optional

Request ID.

since

Text

Optional

Initial date of the query. Formato: 'YYYY-MM-DDTHH:MM:SS-UTC' Ejemplo:'2016-07-12T20:00:00-03'.

until

Text

Optional

End date of the query. Formato: 'YYYY-MM-DDTHH:MM:SS-UTC' Ejemplo:'2016-07-12T20:00:00-03'.

start

Integer

Optional

Initial record number that the query will return.

limit

Integer

Optional

Final record number that the query will return.

Output parameters

Parameter

Field type

Description

id_request

Number

Request ID

id_status

Number

Request status id

status_description

Text

Description of application status

- OPEN_STATUS" : Open

- "PROCESS_STATUS" : In process

- "SOLVED_WITHOUT_OT_STATUS" : Solved without OT

- "REQUEST_TODO" : In pending tasks

- "OT_IN_PROCESS" : OT in process

- "OT_IN_REVIEW" : OT under review

- "OT_CANCEL" : OT cancelled

- "SOLVED_WITH_OT_OT_STATUS" : Solved with OT

- "AGAIN_REQUEST_TODO" : Back to task pending

- "DELETE_TASK_TODO" : Removed from pending tasks

- "CANCEL_STATUS" : Canceled

- "REJECTED" : Rejected

date

Text

Date of change of status

notes

Text

Status change notes

accounts_name

Text

User who made the status change

count_comments

Text

Number of comments on the status change

Example:

Example Request: https://app.fracttal.com/api/work_requests_status/?code=678

Example Response:

{ 
"success": true,
"message": "200",
"data": [
{
"id": 3231183,
"id_company": 69,
"id_request": 678,
"id_status": 3,
"status_description": "OT_IN_PROCESS",
"date": "2022-01-18T14:00:29.142833+00:00",
"notes": "OT_IN_PROCESS",
"accounts_name": "Alejandra Arango",
"count_comments": 0
},
{
"id": 3229773,
"id_company": 69,
"id_request": 678,
"id_status": 7,
"status_description": " REQUEST_ALL ",
"date": "2022-01-18T12:44:36.337556+00:00",
"notes": "REQUEST_TODO",
"accounts_name": "Alejandra Arango",
"count_comments": 0
},
{
"id": 3229761,
"id_company": 69,
"id_request": 678,
"id_status": 2,
"status_description": "PROCESS_STATUS",
"date": "2022-01-18T12:43:52.951288+00:00",
"notes": "",
"accounts_name": "Alejandra Arango",
"count_comments": 0
},
{
"id": 3229746,
"id_company": 69,
"id_request": 678,
"id_status": 1,
"status_description": "OPEN_STATUS",
"date": "2022-01-18T12:42:56.045973+00:00",
"notes": " PRINTER FAILURES ",
"accounts_name": "Alejandra Arango",
"count_comments": 0
}
],
"total": 4
}
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